Does it always happen to you that the plumbing system broke down and you called a plumbing services, only to get voicemail? Or, you call for assistance on the app and the voice prompt asked you to press one key after another, only to realize after pressing multiple keys customer CSR or CSR was not available?
That experience can be totally frustrating. And if you are running a business, it is something you do not want your customers to experience. You do not want to hang up the phone because either they get voicemail or they can not get through to CSR to talk to them. A missed call can mean missed profit, which is something that your company can not afford.
The cost of Missing Calls
No matter what many companies do it every trick in the book they’ve pulled, they still miss certain calls. There are two main reasons why this happens: a CSR is busy when a call or a call came in during off-hours. This is a major concern, as studies have shown that about 80% of visitors do not bother to leave voice messages, which can mean lost sales.
The problem is even compounded by the fact that inbound calls can cost the company money. For example, if your company spends about $ 20,000 a month on marketing campaigns for 1,000 inbound calls, meaning each of these calls costs $ 20 if you lose, say, 15% of inbound calls, $ 3,000 goes right out the window every months for nothing.
Missed Get reflect badly on the image
All the time, energy and resources that your company puts into creating excellent image for your brand can be a waste if you do not answer calls or respond to them in a timely manner. Imagine someone who is going to part ways with a hard-earned money to buy their products or use the services of your business, only to be frustrated because his call was not immediately removed. Aside from creating a small image of your business, you also lose out on potential sales. Missing two birds with one stone (missed calls).
Never Miss a Call Again
Of course, there’s a solution to it. If you do not want your business to lose another call again, making use of a system that provides services such as call forwarding or rerouting. Or, you can hire a call answering service. This can help ensure that even calls at odd hours can still be answered.
Do not lose potential sales by missing calls. Set up a system where each call made will be answered promptly and professionally.